Processing Time

Every piece is made or sized to order. Please allow 1–3 weeks for your order to be crafted and quality-checked before it ships. You'll receive a confirmation email once your order is placed, and a dispatch notification with tracking once it leaves our workshop.

Shipping Cost & Coverage

We offer free worldwide shipping on all orders, no minimum spend required.

Delivery Time

Once dispatched, delivery typically takes 3–10 business days depending on destination, though remote locations may take longer. Total time from order to delivery (processing + transit) is usually 2–4 weeks.

Tracking & Insurance

All orders are shipped with tracking and insured in transit. A signature is required on delivery for all orders to protect against loss.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, or brokerage fees are the responsibility of the customer and are not included in the item price or shipping cost. These charges vary by country and are collected by the carrier or local customs authority upon delivery.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Lost or Damaged Items

In the rare event your order arrives damaged or is lost in transit, contact us within 48 hours of delivery (or expected delivery date) with photos where applicable, and we'll arrange a replacement or resolution at no additional cost.

Order Changes & Cancellations

Because pieces are made to order, changes or cancellations can only be accommodated within 24 hours of purchase, before production begins.